Omnichannel: All Customer Communication, Always Within Reach
AM-i Omnichannel: All Communication, One Overview
With AM-i Omnichannel, all customer communication becomes instantly accessible. Communicate from one central environment across all channels, such as SMS, WhatsApp, Email, and Telephony. Whether it’s incoming or outgoing communication, AM-i Omnichannel provides a complete overview of your customer interactions.
Why Choose AM-i Omnichannel?
- Complete overview: All communication channels bundled in one environment.
- Incoming and outgoing communication: Gain full insight into both incoming and outgoing calls, messages, and interactions.
- Seamless integrations: Works with almost any VOIP system and directly connects with your email, WhatsApp Business account, and phone numbers.
- Smart AI features: Automatically generate summaries and transcripts of phone calls.
- Roles and permissions: Define which communications are visible to each employee, tailored to their role.
- Relevant context: Instantly see the current vehicle, desired vehicle, lead status, and more during customer conversations.
Powerful Features of AM-i Omnichannel
- Centralized communication: Manage SMS, WhatsApp, Email, and phone calls from one platform.
- Incoming and outgoing communication: Always have full visibility of all customer interactions, including history.
- Call recordings and conversation summaries: View automatically generated summaries and recordings for complete transparency.
- Document sharing: Easily share relevant documents during customer communications.
- AI support: Let AI automatically generate summaries of recent customer interactions.
- Contextual work: Always have relevant customer information, such as vehicle data and process status, in view.
- Flexible access: Role-based visibility ensures everyone sees what they need without unnecessary information.
Discover the Power of AM-i Omnichannel
AM-i Omnichannel ensures efficient and targeted communication with your customers. Equip your team with the tools to make every conversation smooth and professional. Request a demo today and experience the benefits of AM-i Omnichannel!
Live Demo
Sign up for a Live Demo
Sign up for a free introduction and demonstration.Enter your details here
Combine AM-i Omnichannel with
Carstock
Easily manage all your vehicles, from inventory management to advertising, with real-time updates.
Leads
Optimize lead follow-up with automated workflows and real-time insights. No opportunities lost.
Sales
Boost your sales with a complete overview of all sales processes, from quotation to delivery.
Insights
Gain real-time insights into performance, revenue, and customer behavior at operational, strategic, and management levels.
Workflows
Automate business processes and streamline tasks for a more efficient organization.